I am certified in CompTIA A+. My Technical skills include Windows (95/ 98/ Me/ 2000/ 2000server/ XP/ 2003server/ Vista/ 7), Microsoft related programs and photo/web editing programs (such as Adobe Photoshop, Dreamweaver), Linux (Redhat/ Mandrake/ Slackware/ others), Macintosh Apple OSX. Hardware/software Installation. Configuration and knowledge of the Following technologies: Active Directory and Network infrastructure, TCP/IP, LAN, WAN, Wi-Fi, Printers, IP Printers. I have worked as a helpdesk/ 1st and 2nd line support, installing networks and upgrading machines, giving user support over the phone and in a one-to-one basis for all Windows versions up-to-date and windows compatible software and hardware. I have developed a very good customer services and improved greatly my skills in IT. On my current job we do follow the ITIL standards and provide 2nd line support to users on QVC Active on Sky, Digital Cable, Freeview, Mobile and QVCUK.com.