Starting with the most recent:

April/2009 – Present – QVC Shopping Channel

Multimedia Helpdesk Support

Ensure continuous output for QVC Active on Sky, Digital Cable, DTT, Mobile and QVCUK.com; through support, co-ordination, playout and operation of multiple live and real time data and video feeds. Breaking down the job position accountabilities: 50% working with the operations team, 20% on the service desk and 30% providing support to customers and internal.

Job Roles:

1. •Prepare and operate both IT and broadcast based systems diagnosing  current/ major issues with hardware.
   

2. •Support transmission operations to ensure all content is distributed across all mediums including the management of VOD content, digital encoding, play out and asset storage.
   

3. •Assessment and operation of digital transport streams to media connectivity and delivery partners.
   

4. •Perform initial critical assessment of incidents, make initial fault diagnosis and provide viable solutions to technical and operational problems for both technical and non-technical customers.
   

5. •Experience in FTP, HTTP, XML.
   

6. •Understanding of SNMP and its uses.
   

7. •Knowledge and understanding of internet protocols (TCP/IP).
   

8. •Excellent knowledge of website technologies.
   

9. •DTV (DIgital TV).
   

10. •Adobe Photoshop, Adobe Auditions.
    

January/2008 – April/2009 – QVC Shopping Channel

Interactive Technical Operator

Ensure continuous output for QVC Active on Sky, Digital Cable, DTT, Mobile and QVCUK.com; through support, co-ordination, playout and operation of multiple live and real time data and video feeds

Job Roles:

1. •Prepare and operate both IT and broadcast based systems diagnosing  current/ major issues with hardware.
   

2. •Support transmission operations to ensure all content is distributed across all mediums including the management of VOD content, digital encoding, play out and asset storage.
   

3. •Assessment and operation of digital transport streams to media connectivity and delivery partners.
   

4. •Perform initial critical assessment of incidents, make initial fault diagnosis and provide viable solutions to technical and operational problems for both technical and non-technical customers.
   

July/2006 – December/2007 – BBC/Red Bee Media

Subtitling Production Assistant

Working with a team of Assistant Producers, subtitlers and stenographers, to provide comprehensive support for all aspects of subtitled production, including research and tracking, transmission and administrative duties. To build and maintain contacts lists and databases, relating both to programme content and to production schedules, for programmes which are to be subtitled. To provide operational assistance as required, both in the production and transmission of subtitles, on live and pre-recorded programmes; to record incoming feeds for news programmes locally for subtitling purposes; to book and coordinate post-production facilities. To act as a focal point for reference, liaison and communication for the subtitling production team, and to undertake the maintenance of all records and systems used by the department, including un-transmitted and transmitted material, information files, etc. To assist with the compilation and maintenance of records of subtitling production expenditure. To send subtitle files, via a server, to transmission and archives. To answer the telephone and deal with general enquiries.

May/2005 – July/2006  -  BTS - Body Tissue Services

Bookings Administrator and Graphic Designer

Responsible for the management of a team of 26 Therapists, management of all aspects required to run the organisation, increase business and improve customer services. Working with existing and new customers interacting with then to ensure customer satisfaction. Dealing with customers on an external level. Liaising with colleagues to bring queries to a satisfactory closure. Call monitoring, responding to potential areas of new business.

01/01/2004 – 15/05/2005 - Mezzo Restaurant

Front of the house - RECEPTIONIST

Answering the telephones, taking and confirming bookings, faxing relevant information (booking confirmation etc), printing reports, organizing floor plans (for daily bookings), greeting, seating and fare-welling customers, providing any information regarding the restaurant, working hours, settings, special events and informing them of specific arrangements when applicable taking messages for senior management and forwarding calls through a very busy switchboard.

01/03/1998 - 01/08/2000 ClassiON ISP – Brazil

Helpdesk, 1st/2nd line support.

User Support, Office administrator, and Client Liaison. Responsible for giving support over the phone and on a one-to-one basis, preparing reports to the head office, first point of contact for customers who wanted to build Home Pages, Preparing meetings, Installing and Maintaining networks, hardware/software Installation and other tasks when needed.